Administrative assistant, hr assistant, CRM specialist, Irina Baranovskaya

PROFESSIONAL SUMMARY

Administrative Operations professional with 6+ years of experience supporting business processes, managing

documentation, maintaining data accuracy, and coordinating administrative workflows. Experienced with CRM systems,

reporting, scheduling, and cross-functional communication. Skilled in handling confidential information and supporting

fast-paced operations.

PROFESSIONAL EXPERIENCE

Administrative Assistant & CRM Specialist May 2025 – March 2026

LLC CWD Houston, TX

Automotive services (vinyl wraps, PPF, tinting)

• Maintained accurate business records and confidential customer information.

• Coordinated administrative workflows and follow-up tasks across teams.

• Prepared reports and operational documentation.

Retail Operations Associate May 2024 – May 2025

Larita LLC Houston, TX

Retail boutique (women’s clothing and accessories)

• Supported retail operations, inventory management, and product tracking

• Maintained accurate data records using Excel and internal systems

• Assisted with reporting and operational documentation

• Supported customer service operations and in-store workflow processes

Sales & Operations Support Jan 2024 – May 2024

TexasCabinet LLC Houston, TX

Furniture manufacturing (outdoor furniture, cabinets, kitchens)

• Coordinated order processing between clients and vendors

• Verified product specifications and order accuracy

• Supported logistics and operational workflow improvements

• Assisted in reducing operational errors and delays

Operations & Product Manager Dec 2022 - Dec 2023

Zoachnik LLC Minsk, Belarus, Europe

Educational services (academic support, German market)

• Developed CRM-based workflows and improved operational processes

• Created KPI tracking systems and performance dashboards

• Standardized operational processes and documentation to improve workflow consistency.

EARLIER EXPERIENCE

• Business Process & Quality Control Manager — Tvoya Storona LLC

• Product & Marketing Analyst — KF KadrD LLC

• Customer & Product Specialist — Palm School LLC

• Marketing Specialist — Zorka; Transaero Tours

EDUCATION

• Bachelor of Economics, Management Institute of Management and Entrepreneurship, Minsk, 2011

• Engineers Degree, Semiconductor Manufacturing Technology College of Digital Technologies, Minsk, 2006

• Certificate in UX/UI Design Skillbox, 2022

SKILLS

• Operations Support & Workflow Coordination

• Administrative Support

• CRM Systems (Zoho, Bitrix24, AmoCRM, GoHighLevel)• Data Management & Data Entry Accuracy

• Advanced Excel (Pivot Tables, VLOOKUP, Data Analysis, Reporting)

• KPI Tracking & Dashboard Reporting

• Process Improvement & Workflow Optimization

• Cross-functional Team Coordination

• Vendor & Client Communication

• Order Processing & Operational Suppo