Answer incoming customer calls for service (emergency and non emergency calls)

Call customers to set up an appointment or reschedule service

Organize calls on the dispatch board

Dispatch service technicians.

Keeping customer records and addressing problems

Perform other office tasks

Keep track of paused jobs and rescheduling.

providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules

creating and uploading the Purchase Orders

responsible of geographical locations of the technicians

proficient in Platforms, Service Titan, Service Fusion, Verizon connect