Experience: 3 years managing corporate client portfolios — 40 to 65+ accounts at a time, fixing broken processes, turning problem accounts around. Took over a struggling portfolio once and hit 100% retention.
Skills: Account Management, Operations Management, Cross-Team Coordination, Contract Negotiation, CRM Systems, Execution Control, Client Retention & Success, Project Coordination & Scheduling, Subcontractor & Vendor Communication,
Looking for: A role where I can actually shape how things run — not just follow instructions, but build and improve operations. Based in Miami, open to on-site or hybrid.