Bermet Zhenishbekova.
Los Angeles, CA | Open to Remote | Open to Relocate.
Work Authorization: Authorized to work in the U.S., Green Card Holder
Summary:
Customer-focused professional with 3+ years of experience in fast-paced environments, including fintech and retail customer service. Skilled in client support via phone, chat, and ticketing systems, troubleshooting technical issues, and delivering high-quality user experiences. Strong background in testing financial applications, resolving user issues, and collaborating with cross-functional teams. Passionate about technology, problem-solving, and continuous learning.
Experience:
Project Manager - Dev Cats | Bishkek, Kyrgyzstan | Aug 2024 - Apr 2025
• Coordinated cross-functional teams and supported product development and issue resolution
• Worked closely with technical teams to identify and resolve system issues
• Analyzed user behavior and platform performance, improving engagement by 20%
• Prepared technical documentation and requirements
Quality Control Specialist - Dev Cats | Bishkek, Kyrgyzstan | Sept 2023 - May 2024
• Provided client-facing support by identifying, documenting, and resolving issues in a mobile banking application
• Performed end-to-end testing and troubleshooting across mobile and web platforms (iOS/Android)
• Logged and tracked issues using ticketing systems (JIRA), ensuring clear communication with development teams
• Analyzed bugs and user issues, reducing post-release defects by 80%
• Collaborated with developers and product teams to resolve technical and functional issues
• Simulated real user scenarios to identify system, connectivity, and usability issues
Analyst - O! Mobile Operator | Bishkek, Kyrgyzstan | Aug 2022 - Aug 2023
• Analyzed customer account data and operational metrics using Excel and internal systems
• Identified inefficiencies and improved processes, increasing sales by 10%
• Supported reporting and data-driven decision-making
Barista / Cashier - Cielo Espresso | Santa Monica, Los Angeles | Aug 2025 - Mar 2026
• Delivered fast, friendly customer service in a high-volume environment
• Handled transactions and maintained organized workspace
• Built customer loyalty through personalized service
Skills
Technical: SQL, Microsoft Office, Google Workspace, JIRA, Windows, macOS
Support: Customer Support, Ticketing Systems, Troubleshooting, Technical Support
Analytics: Data Analysis, Reporting, Problem Solving
Languages: English, Russia