Ainur Mireyeva
Address: 10 Summer Street, Apt 1102, Malden, MA, 02148
LinkedIn: linkedin.com/in/ainurmireyeva
Objective:
Dynamic and results-driven professional with a proven track record in operations coordination, administrative support, and customer success. Seeking to leverage expertise in optimizing processes and fostering client relationships in a challenging operational environment.
Work Experience:
Customer Service Associate
LLP First Center for Visa Support (Visas.kz)
December 2017 - February 2024
• Engaged in client-facing interactions, addressing inquiries, advising applicants, and managing disputes.
• Provided customer service by attending to phone calls and emails promptly.
• Handled collection of visa applications, scrutinized documents for visa processing, and managed attestation and legalization services.
• Managed cash collection, POS entry, and ensured data entry with 100% accuracy.
• Informed applicants about all value-added services.
• Performed administrative duties such as photocopying, scanning, filing, and inventory management.
• Ensured delivery of passports to applicants via courier or pick-up.
Administrative Assistant
Bookmaker's Office Almaty Freegame LLP
June 2017 - February 2018
• Enhanced administrative efficiency by 10% through precise transaction execution.
• Managed inquiries and maintained meticulous records.
Database Administrator
Germes Trejd LLP
September 2016 - January 2017
• Designed and managed a comprehensive database of 10,000 records, improving data accuracy and processing efficiency.
Customer Success Representative
Limited Liability Partnership Bk Zenit Kz
June 2011 - June 2016
• Drove a 15% increase in sales through innovative relationship-building strategies.
• Cultivated enduring client partnerships, resulting in repeat business and referrals.
Education:
Bachelor's Degree in International Relations
Ablai Khan University
September 2009 - May 2013
Relevant Coursework and Projects:
• Research project on the impact of globalization on cross-border transactions.
• Analytical study of international cooperation policies in combating terrorism in Central Asia.
Skills:
• Operations Coordination
• Administrative Support
• Customer Relationship Management
• Process Optimization
• Project Management
• Microsoft Office Suite
• CRM Platforms
• Language: Russian, English, Kazakh, Turkish