Over 7 years of experience in Customer support, Sales, Logistics, and service coordination across U.S. and international companies.
Dream Service Team – HVAC & Home Services, New York, USA —
Customer Support, Sales & Dispatch Specialist (Jan 2022 – Nov 2025)
- Consulted customers on appliance repair and HVAC service options, pricing, availability, and next steps, helping convert incoming leads into scheduled appointments.
- Handled CRM updates in Housecall Pro and Workiz, including customer/job details, scheduling, technician coordination, route updates, follow-ups, parts-related communication, and service delivery support.
- Managed inbound communication and marketplace project leads from B2C customers, B2B clients, property managers, business accounts, and commercial service requests.Three Sisters Transport LLC, Tennessee, USA — Logistics Operations Coordinator (Nov 2018 – Jan 2022)
- Coordinated freight dispatch operations, delivery schedules, driver communication, and after-hours support to ensure timely service execution.
- Managed communication between drivers, brokers, customers, and internal operations teams, including follow-ups on pending invoices and broker payment updates.
- Maintained CRM records, shipment details, service notes, invoice-related updates, and operational documentation to support accurate logistics and accounting workflows.