Receive roadside assistance requests via phone, chat, or mobile apps
Collect customer and vehicle information
Coordinate towing, tire changes, jump-starts, fuel delivery, and lockout services
Dispatch service providers using GPS and dispatch software
Monitor service status and update customers
Provide accurate ETAs and service details
Handle customer concerns professionally
Maintain records of calls, chats, and service requests
Escalate emergencies when necessary
Follow company procedures and customer service standards
Опыт:
3 years
Навыки:
Strong communication and customer service skills
Computer and typing skills
Ability to multitask in a fast-paced environment
Problem-solving and conflict-resolution abilities
Familiarity with maps, GPS, and dispatch systems
Dispatch or logistics experience
Knowledge of automotive and roadside assistance
Experience with CRM or dispatch software