Certified Truck Dispatcher trained in Canadian transportation logistics, load planning, rate negotiation, and driver coordination. Experienced in communicating with carriers, tracking shipments, and ensuring on time delivery. Strong knowledge of dispatch software, customer service, and freight brokerage.

Dispatch & Logistics Skills

Load booking & planning

Dispatching & driver coordination

Cross-border clearance (USA–Canada)

Customer service & communication

Knowledge of Hours of Service (HOS) and ELD regulations

Handling FTL & LTL loads

Load boards such as Loadlink and DAT Power

Hazmat, expedited, and temperature-controlled loads

Driver logbook monitoring

Implementing cost-effective dispatch strategies

Business analysis to improve operational profitability

Understanding of carrier compliance and cross-border authorities, including:

• CTPAT regulations

• FAST

• ACE

• ACI

• PAPS / PARS

• CSA compliance

EXPERIENCE

Spotter.ai | Illinois, USA (Remote)

Electronic Logging Device Supervisor & Representative | 06/2025 – Present

Acts as the primary support and compliance link between the ELD provider and the trucking company.

Monitors real-time driver status using Samsara and Prologs to identify and correct HOS violations.

Manages driver communication through VoIP systems, providing 24/7 technical support and coaching.

Leads remote ELD unit configuration, ensuring full synchronization between hardware and software.

Utilizes Excel for data analysis to identify trends in unassigned driving time and mileage.

Remote Fleet Compliance & Logbook Support (Upwork Contract)

Independent Contractor | U.S. Trucking Clients | 08/2025 – 12/2025

Provides remote logbook monitoring and compliance support for U.S. owner-operators and small fleets.

Reviews daily and weekly ELD logs for HOS violations and inconsistencies.

Supports dispatch operations by tracking driver availability and remaining hours using TMS platforms.

Assists drivers with proper log status changes including On-Duty, Off-Duty, and Sleeper Berth.

Utilizes Samsara, One-Step GPS, and Prologs to maintain organized, audit-ready records.

Brisk Lagos (Hybrid)

Lead Generator | 01/2023- 08/2025

Hospitality service focused on lead generation, hospitality and sales.

Achieved over 1000 lead conversions from cold calling campaigns.

Successfully qualified leads by conducting thorough needs assessments and identifying policy compatibility.

Consistently guided leads through the sales funnel, ensuring they had the information and support needed to make confident purchasing decisions.