SUMMARY

Hands-on IT Support / Hardware Technician with 6+ years of practical experience in computer servicing, OS installation Windows , hardware diagnostics, component replacement, and device preparation. Fast learner with strong attention to detail. Able to follow technical instructions in English; entry level spoken English and improving daily. Looking for on-site IT Support, Desktop Support, or Hardware Technician roles in Chicago,Elk Grove.

TECHNICAL SKILLS

Hardware & Devices: Laptop/desktop diagnostics, HDD/SSD replacement, RAM upgrade, power supply replacement, component testing, printer setup and troubleshooting.

Operating Systems: Windows installation/configuration, system reset, updates, driver installation.

Software & Tools: Imaging, system configuration, data wiping , firmware updates, troubleshooting utilities.

EXPERIENCE

Technical Specialist (SIPI Asset Recovery)

Elk Grove, IL · Aug 2018 – Mar 2025

* Installed and configured Windows on laptops and desktops.

* Performed hardware diagnostics and replaced components (HDD/SSD, RAM, fans, PSUs).

* Conducted data wiping and secure erasure procedures for 50+ devices monthly.

* Set up and troubleshot printers, drivers.

* Tested devices after repair or update to ensure full functionality.

* Followed technical instructions in English; worked with Russian-speaking.

EDUCATION & TRAINING

IT technician (2018–2025) focusing on:

* OS installation

* Hardware repair & diagnostics

* Technical troubleshooting

ADDITIONAL

* No driver’s license.

* Entry level spoken English. Committed to improvement.