Customer Operations, Sales Coordination Specialist, Shakhzod Aminov, 30 years

Over 7 years of experience in Customer support, Sales, Logistics, and service coordination across U.S. and international companies.

• Dream Service Team – HVAC & Home Services, New York, USA —
  Customer Support, Sales & Dispatch Specialist (Jan 2022 – Nov 2025)
  - Consulted customers on appliance repair and HVAC service options, pricing, availability, and next steps, helping convert incoming leads into scheduled appointments.
  - Handled CRM updates in Housecall Pro and Workiz, including customer/job details, scheduling, technician coordination, route updates, follow-ups, parts-related communication, and service delivery support.
  - Managed inbound communication and marketplace project leads from B2C customers, B2B clients, property managers, business accounts, and commercial service requests.

• Three Sisters Transport LLC, Tennessee, USA — Logistics Operations Coordinator (Nov 2018 – Jan 2022)
  - Coordinated freight dispatch operations, delivery schedules, driver communication, and after-hours support to ensure timely service execution.
  - Managed communication between drivers, brokers, customers, and internal operations teams, including follow-ups on pending invoices and broker payment updates.
  - Maintained CRM records, shipment details, service notes, invoice-related updates, and operational documentation to support accurate logistics and accounting workflows.