Dispatch, Pavlo, 24 years

Professional Summary

Reliable and organized dispatcher with 4 years of experience in logistics and customer service. Experienced in coordinating drivers, scheduling appointments, communicating with customers, and handling high-volume calls. Strong multitasking, problem-solving, and communication skills.

Work Experience

CSR / Dispatcher
HVAC Company | 2 Years

• Scheduled service and installation appointments.

• Dispatched technicians and optimized daily routes.

• Communicated with customers regarding appointment times and service updates.

• Coordinated with technicians to ensure efficient job completion.

• Handled inbound calls and resolved customer inquiries.

Synergy3 HVAC | 2 Years

• Managed daily dispatch operations for dry van and flatbed/open trailer loads.

• Planned routes and coordinated pickup and delivery schedules.

• Maintained communication with drivers, brokers, and customers.

• Tracked shipments and resolved transportation issues.

• Negotiated and booked loads while ensuring on-time deliveries.

Skills

• Dispatching & Scheduling

• Customer Service

• Route Planning

• Load Planning

• Driver & Technician Coordination

• Problem Solving

• Multitasking

• Microsoft Office

• Oracle Netsuite

• Strong Communication

• Time Management

Languages

• English

• Ukrainian

• Russian