Work Experience

• Business Analyst (2022–2025)
  SQL analytics, dashboards (Metabase), task setting in Jira, data integration (Workato/N8N), API work, cohort/retention analysis.

• Technical Support Specialist / Analyst (2021–2022)
  Solving technical issues, analytics support, Intercom workflows, creating training materials.

• Account Manager / Analyst (2018–2021)
  B2B client management, negotiations, sales, documentation, statistical analysis.

• Project Manager / SMM Specialist (2016–2018)
  Social media strategy, competitor research, brand reputation.

• Warehouse Dispatcher (2015–2016)
  Coordination of warehouse operations, inventory records, shipment support.

• English Teacher (2015)
  Teaching English to children in China.

Strengths

• Strong analytical skills (SQL, data interpretation).

• Clear communication and stakeholder management.

• Fast learner, adaptable to new tools and tasks.

• Systematic, organized, detail-oriented.

• Able to work under pressure and solve complex problems.

Core Skills

• SQL (MySQL, PostgreSQL), cohort/retention analytics

• Metabase, Jira, Workato, N8N, Intercom

• Data processing, API work

• Adobe Premiere / Photoshop, WordPress / Tilda / Wix

• Client communication, project coordination