Design, Вікторія, 21 years

Popova Viktoria

Motivated logistics professional with experience in logistics operations, HR, sales, and customer communication. My goal has always been to grow into a Dispatcher role and build a long-term career in the logistics industry. Strong communication skills, fast learner, stress-resistant, and confident working in an English-speaking environment. Ready to take responsibility, quickly adapt to new systems, and contribute to the company’s success.

⸻

WORK EXPERIENCE

Logistics & Customer Communication Specialist

Ace Transportation company

My responsibilities included:

Communicating daily with US-based brokers, drivers, and customers.

Coordinating communication between clients and internal teams.

Monitoring transportation processes and assisting with operational tasks.

Solving customer issues in a professional and timely manner.

Maintaining long-term relationships with clients.

Supporting HR and recruitment activities.

Managing documentation and administrative processes.

Working efficiently in a fast-paced environment while handling multiple priorities.

Continuously learning dispatch operations with the goal of becoming a Dispatcher.

⸻

Sales & Customer Communication Specialist

My responsibilities included:

Working with international English-speaking clients.

Conducting negotiations and maintaining customer relationships.

Managing follow-ups and customer communication.

Identifying client needs and providing suitable solutions.

Building long-term partnerships through excellent customer service.

Developing strong negotiation, communication, and problem-solving skills.

⸻

SKILLS

Customer Service

Communication with US Customers

English Business Communication

Problem Solving

Time Management

Multitasking

Excel

Team Collaboration

Fast Learning

Stress Resistance

Adaptability

⸻

ACHIEVEMENTS

Successfully communicated with English-speaking clients and business partners.

Built strong customer relationships through professional communication.

Gained practical experience in logistics operations and transportation processes.

Quickly adapted to new responsibilities and learned internal workflows.

Consistently worked toward becoming a Dispatcher by expanding logistics knowledge and operational skills.

⸻

LANGUAGES

English (Upper-Intermediate / B2+)

Professional Working Proficiency

Ukrainian

Native

⸻

INTERESTS

Psychology

Chess

Reading

Personal Development