Customer Service, Administrative Specialist, Svetlana Chernyshova, 32 years

PROFESSIONAL SUMMARY

Energetic and responsible customer service professional with a Bachelor’s degree in Management and extensive experience in client-facing and administrative roles. Proven ability to thrive in fast-paced environments, manage multiple tasks simultaneously, and maintain high service standards. Seeks to apply organizational and interpersonal skills to positions in hospitality (waitress/barista), front desk administration, or as a dental/salon assistant. Quick learner with excellent communication skills, dedicated to ensuring positive client experiences.

KEY SKILLS & COMPETENCIES

Customer Service & Communication: Building guest rapport, identifying needs, conflict resolution, maintaining high service standards, professional ethics.

Administration & Management: Handling calls and scheduling, managing client databases and documentation, cash handling, workflow organization.

Hospitality (HoReCa): Full service cycle, barista skills (6 months), packaging delivery orders, kitchen coordination, cleanliness standards.

Medical & Beauty Assisting: Understanding of dental procedures and terminology, salon assisting processes, prioritizing patient/client comfort.

Personal Traits: Multitasking, stress tolerance, discipline, responsibility, punctuality, teamwork.

WORK EXPERIENCE

Server / Camp Counselor

Seasonal Resort / Camp (outside NYC) | June 2026 – August 2026 (Seasonal Contract)

Provided high-quality service to guests in a seasonal resort restaurant.

Organized recreational activities and prioritized the safety and well-being of children.

Salon Assistant

NYC Salons (Brooklyn and Manhattan) | February 2024 – May 2026

2 years in Brooklyn, 1 year in Manhattan (concurrent).

Assisted stylists, prepared workstations, maintained equipment cleanliness, and greeted clients to ensure their comfort.

Front Desk Receptionist / Patient Care Coordinator

Major Dental Clinic (Moscow) | 2021 – 2023

Managed front desk operations: scheduled appointments for new and return patients, coordinated clinic schedule, managed patient databases, resolved complex cases.

Fostered a welcoming and supportive environment for all patients.

Cinema Manager / Administrator

Cinema (Moscow) | 2016 – 2020

5 years of experience.

Supervised theater staff, ensured service standards were met, and resolved operational issues efficiently.

Sushi Bar Manager / Administrator

Sushi Bar (Moscow) | 2019 – 2020

Handled order taking via phone and website, packaged orders for delivery, provided table service, and coordinated with kitchen staff.

Barista

Independent Coffee Shop (Moscow) | 2018 – 2019

Prepared coffee beverages, processed transactions, and maintained equipment cleanliness.

EDUCATION

Bachelor’s Degree in Management

Actively enrolled in English language courses (Pre-Intermediate level).

ADDITIONAL INFORMATION

Languages: Russian (native), English (Pre-Intermediate level; comfortable understanding customers and quickly overcoming communication barriers).

Work Authorization: Fully authorized to work in the US with all necessary documents.

Availability: Ready to start taking shifts on August 24, 2026.