Office manager, Marat Tyulendin, 30 years

TYULENDIN

PROFESSIONAL SUMMARY

Administrative and Healthcare Coordination professional with experience in intake operations, referral

management, patient onboarding, care coordination, customer service, and administrative support. Skilled in

collaborating with hospitals, nurses, case managers, coordinators, and patients to ensure efficient service

delivery. Recognized for strong communication, attention to detail, problem-solving abilities, and the capacity to

manage high-volume workloads while maintaining accuracy and compliance.

CORE COMPETENCIES

Intake Coordination • Referral Management • Care Coordination • Healthcare Administration • Patient Intake •

Medical Documentation Review • Customer Service • Data Entry • Records Management • Administrative Support

• Team Collaboration • Problem Solving • Microsoft Office • Multilingual Communication

PROFESSIONAL EXPERIENCE

Girling Home Care, New York, NY

Intake Clerk / Care Coordination Assistant | 01/2026 – 06/2026

• Managed incoming referrals through electronic intake and referral management platforms.

• Reviewed referral documentation and assessed eligibility for home care services.

• Coordinated communication among hospitals, nurses, case managers, care coordinators, patients, and families.

• Served as a liaison between referral sources and internal clinical teams to facilitate timely admissions.

• Assisted with patient onboarding, scheduling, follow-up activities, and documentation collection.

• Maintained accurate records and ensured compliance with agency procedures and operational standards.

• Processed high volumes of referrals while maintaining exceptional attention to detail and efficiency.

Hotel Almaty

Reception Manager | 06/2020 – 11/2024

• Led front desk operations and delivered high-quality customer service to domestic and international guests.

• Managed reservations, guest requests, and issue resolution in a fast-paced environment.

• Coordinated activities across multiple departments to ensure operational efficiency.

• Trained and mentored new employees on customer service standards and procedures.

Hotel Kazakhstan

Reception Manager | 07/2018 – 05/2020

• Managed guest relations, reservations, and administrative documentation.

• Maintained high standards of customer satisfaction and service quality.

• Supported daily operations and communication between departments.

IVOLGA HOLDING

Assistant Supervisor | 04/2017 – 11/2017

• Assisted management with operational coordination, reporting, and administrative tasks.

• Supported workflow organization and maintained accurate records.

EDUCATION

Kostanay State University

Bachelor's Degree in Engineering and Agriculture (GPA: 3.6) | 2014–2018

ADDITIONAL QUALIFICATIONS

• Volunteer, EXPO-2017 Public Relations Department

• Work & Travel USA Program, Chicago

• Training in Labor Protection and Environmental Safety

LANGUAGES

Kazakh (Native) • Russian (Fluent) • English (Professional Working Proficiency