Обо мне
Experienced in customer and technical support/service.
Dealt with SaaS, Software, payment providers and IT products companies.
Assisted customers (B2P and B2B) with the common questions, turned compliances into a positive experience, assisted with any technical issues (Tier 1 and Tier 2).
Knowledge of ticketing system via Jira, ServiceNow, HubSpot and Fireberry.
Multipurpose, details-oriented, stress-resistant.
Experience in high-volume environment.
Proficient in chat, email and video communication.
Knowledge of SQL, Jira, ServiceNow, Zendesk, Salesforce, Azure, Grafana.
Microsoft Office and Google Tools.
Outgoing person, team player, ONLY goal-oriented.
Локации
Местонахождение:
United States
Желаемая локация места работы:
Florida
Документы
Визовые:
Биометрия
Водительские права:
Стандартные
Опыт
Customer Service Manager
Sep 2021 - Dec 2023
FlexMade
- United States
Technical and Customer Support Manager
Aug 2020 - May 2021
Softwairum
- United States
Customer Service Representative
Jun 2019 - May 2021
Gepard Media
- Estonia
Образование
Maritime Transportation
Odessa Maritime Academy
- Ukraine
2017 - 2021
Навыки
- MySQL
- Customer Service and Support
- HTML
- CSS
- Communication skills
- Complaints resolution
- Bilingual
- Zendesk
- HubSpot
- Salesforce
- Trello
- Pipedrive
- Multipurpose
- Stress resistance
- Scheduling
- Responsibility
- Detail oriented
- Microsoft Office
- Google tools
- Grafana
- Jira
- Azure
Знание языков
Английский
Полный профессиональный уровень владения
Русский
Родной язык или владение двумя языками
Украинский
Родной язык или владение двумя языками
