We are looking for an experienced Russian speaking Front Desk Associate to serve as our patients' first point of contact and coordinate administration include checking-in/ checking-out patients, scheduling appointments and providing information about our services, scanning documents, verifying insurance eligibility, authorizations, collecting copayments, patient recall, faxes, customer service.

If you have great customer service skills and work experience in the healthcare industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable visit for our patients.

Responsibilities

• Perform all check-in and check-out tasks

• Manage appointments

• Inform patients regarding copayments and patient responsibilities

• Register patients in our EMR system

• Welcome patients upon their arrival and assign rooms

• Verify insurance eligibilities

• Scan and fax documents

• Respond to clients’ requests or complaints in a timely and professional manner

• Recall patients that are due for preventive services and check-ups

• Coordinate with providers on administrative tasks

Skills

• Work experience as a Front Desk Associate, Receptionist or similar role

• Experience with EMR software, eClinicalWorks

• Customer service attitude

• Excellent communication and organizational skills

• Bilingual (Russian) is a must