We are seeking a proactive and friendly Guest Experience Coordinator to join a busy luxury nail salon in Midtown. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks.
Duties:
Deliver a personalized, luxury guest experience by anticipating client needs, offering refreshments, assisting with color and design choices, and ensuring every visit is enjoyable and memorable
Maintaining cleanliness, beauty, and a pleasant atmosphere throughout the shift
Provide day-to-day support to nail technicians, helping resolve client communication, operational, and workplace issues so they can focus on delivering services
Requirements:
Exceptional friendliness and willingness to help
Experience in lux client service
Strong teamwork skills
High stress tolerance
Ability to manage conflict situations with demanding clients
Highly organised with the ability to multitask and prioritise effectively in a fast-paced environment
Russian language skills are a plus, but not required
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
Employee discount
Flexible schedule
Work Location: In person
