Hospitality and Customer Service Professional, Server, Flight Attendant, Financial Manager
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Hospitality and Customer Service Professional, Server, Flight Attendant, Financial Manager, Zhansaya

Burbank, CA
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PROFESSIONAL SUMMARY

Customer service and hospitality professional with 9 years of combined experience across the restaurant, aviation, and financial services industries. Four years of experience in the restaurant business, including direct customer service and hospitality operations. One year of experience as a Financial Manager at Yandex Taxi, followed by four years as a Flight Attendant with a national airline.

Strong background in customer service, communication, teamwork, problem-solving, and working effectively in fast-paced environments. Experienced in serving customers from diverse cultural backgrounds while maintaining high standards of professionalism and service.

PROFESSIONAL EXPERIENCE

Flight Attendant | National Airline

4 years

  • Provided high-quality customer service in a fast-paced international environment.

  • Ensured passenger comfort, safety, and satisfaction throughout flights.

  • Worked effectively with multicultural teams and passengers from different backgrounds.

  • Handled customer requests, complaints, and unexpected situations professionally.

  • Maintained high standards of service, presentation, and communication.

Financial Manager | Yandex Taxi

1 year

  • Managed financial and administrative tasks related to daily operations.

  • Worked with financial records, payments, and reporting.

  • Communicated with customers and partners to resolve financial inquiries.

  • Maintained accuracy and organization while handling multiple responsibilities.

Restaurant Industry

4 years

  • Provided friendly and attentive customer service in busy restaurant environments.

  • Took orders and assisted guests with menu selections.

  • Handled customer requests and resolved service issues professionally.

  • Worked closely with team members to ensure efficient daily operations.

  • Maintained cleanliness, organization, and high service standards.

KEY SKILLS

Customer Service • Hospitality • Guest Relations • Communication • Teamwork • Problem Solving • Multicultural Communication • Restaurant Service • Aviation Service • Financial Administration • Time Management • Ability to Work Under Pressure


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