Entered and updated customer information, job details, and service notes into CRM systems (Housecall Pro & Workiz). Handled incoming calls, texts, and emails from new and existing customers, providing accurate and timely support. Scheduled service appointments, confirmed details with clients, and ensured all necessary information was gathered. Managed technicians’ calendars, set reminders for appliance part installations, and coordinated daily schedules. Acted as a communication bridge between customers and technicians to ensure smooth service delivery.