Project Manager - Coordinator, Elvira Maripova, 42 years

PROFESSIONAL SUMMARY

Retail Operations, Sales, and Business Management professional with 17+ years of experience leading customer-focused businesses and managing projects for international brands. Successfully launched and operated a premium furniture showroom, ranked #2 in sales among a national dealer network. Strong background in customer service, retail operations, merchandising, kitchen design, and business development. Earlier career includes leadership roles in international advertising agencies managing campaigns for IKEA, Coca-Cola, Decathlon, OBI, Nestlé, Johnson & Johnson, and other global brands.

CORE SKILLS

• Retail Operations

• Customer Service

• Sales & Business Development

• Store Management

• Showroom Operations

• Furniture & Kitchen Design

• Merchandising & Visual Presentation

• Order & Inventory Coordination

• Customer Relationship Management

• Brand Marketing

• Project Management

• Vendor & Supplier Relations

• Microsoft Office

• English | Russian

PROFESSIONAL EXPERIENCE

Kitchen Cabinets Designer

Ideal Kitchen Italian Furniture Store | Brooklyn, 11223

May 2022

Store Manager & Chief Designer

Geos Ideal Furniture Showroom | Moscow, Russia
June 2015 – March 2022

• Opened a flagship furniture showroom and achieved profitability within the first 9 months.

• Ranked #2 in sales among all dealers nationwide.

• Built a loyal customer base through exceptional service, referrals, and personalized consultations.

• Managed all daily showroom operations, including sales, merchandising, inventory coordination, purchasing, logistics, and customer support.

• Designed custom kitchens and home furnishing solutions tailored to customers' needs and budgets.

• Increased customer satisfaction by introducing follow-up communication and service standards.

• Partnered with the manufacturer's marketing team on branding, showroom presentation, exhibitions, website improvements, and marketing materials.

Account Director / Group Account Director

International Advertising Agencies (McCann, M&C Saatchi, Instinct/BBDO, PAPA Creative, Ark Thompson, Lowe Adventa)
February 2005 – May 2015

• Managed marketing and advertising projects for leading international brands, including IKEA Russia, Coca-Cola, Decathlon, OBI, MegaFon, Johnson & Johnson, Nestlé, Unilever, Tele2, Raiffeisenbank, and others.

• Led cross-functional teams responsible for campaign planning, production, budgeting, timelines, and client communication.

• Collaborated with IKEA International through IKEA Russia, gaining a strong understanding of IKEA's brand values, customer experience, and retail operations.

• Delivered integrated campaigns across TV, digital, print, outdoor advertising, and retail marketing.

• Managed multiple projects simultaneously while maintaining high client satisfaction and meeting deadlines.

EDUCATION

Bachelor of Science in Business Administration
Moscow University TOURO
2004