Менеджер, Aigerim

Aigerim Makenova

[email protected]

Authorized to work in the U.S.

PROJECT COORDINATOR | CUSTOMER SERVICE | OPERATIONS SUPPORT

New York, NY | On-Site, Hybrid & Remote

Available Immediately start

PROFESSIONAL SUMMARY

Organized professional with 7+ years of experience in project coordination, customer service, and order management. Experienced in working with clients, designers, production teams, and suppliers. Comfortable handling multiple tasks, following deadlines, solving problems, and working independently. Interested in project coordination, operations, business support, and creative projects.

PROFESSIONAL EXPERIENCE

PROJECT COORDINATOR & CUSTOMER SERVICE

NOVA Furniture Company - Bishkek, Kyrgyz Republic 2019-2024

Managed customer orders and projects from the first request to completion.

Communicated with clients, designers, production teams, and suppliers.

Followed orders, production, deadlines, and delivery details.

Helped with furniture placement and interior planning.

Used Bitrix24 to track customers, orders, tasks, and communication.

Worked on residential and commercial projects.

Managed several orders and tasks at the same time.

Worked independently and handled problems as they came up.

ONLINE SALES & CUSTOMER SERVICE

EuroStyle furniture company – Bishkek, Kyrgyz Republic 2024-2025 

Helped customers choose furniture based on their needs and budget.

Answered questions about furniture, prices, and availability.

Managed customer communication through Bitrix24, integrated with WhatsApp and Instagram via Wazzup.

Created and processed orders in 1C.

Followed customer orders through the purchase process.

Worked with sales targets and commission-based sales.

RECRUITMENT & EMPLOYMENT COORDINATION

Recruitment Coordinator in Zain Company. Bishkek, Kyrgyz Republic 

Communicated with candidates and employers in Bahrain, Oman, Dubai, and Qatar.

Collected and prepared candidate documents for employers.

Helped screen candidates and schedule interviews.

Followed up with candidates during the hiring process.

Matched candidates with jobs in restaurants, hotels, and beauty salons.

Kept candidate information organized and up to date.

CORE SKILLS

Project Coordination • Project Support • Operations Support • Customer Service • Order Management • CRM • Research • Problem Solving • Documentation • Communication • Time Management

LANGUAGES

Kyrgyz: Native

Russian: Fluent

English: B2 – improving

French: Intermediate