Technical Support Manager, Ashot-Serdar Yuzbashian, 26 years

Experienced in customer and technical support/service.

Dealt with SaaS, Software, payment providers and IT products companies.

Assisted customers (B2P and B2B) with the common questions, turned compliances into a positive experience, assisted with any technical issues (Tier 1 and Tier 2).

Knowledge of ticketing system via Jira, ServiceNow, HubSpot and Fireberry.

Multipurpose, details-oriented, stress-resistant.

Experience in high-volume environment.

Proficient in chat, email and video communication.

Knowledge of SQL, Jira, ServiceNow, Zendesk, Salesforce, Azure, Grafana.

Microsoft Office and Google Tools.

Outgoing person, team player, ONLY goal-oriented.