Key Responsibilities:
Lead and manage a logistics team of 10 people, providing guidance and support in their daily tasks and challenges
Ensure team members receive proper training to excel in their roles, while monitoring and adjusting workloads for optimal efficiency
Foster a collaborative environment and remove any obstacles hindering team performance
Use existing metrics to assess performance and suggest improvements or new metrics to better control logistics operations
Maintain accurate records of all logistics activities
Assist in staff training and performance evaluations to maintain a high level of customer service
Maintain clear communication with team members and management to resolve customer concerns
Stay updated on market trends and conditions
Drive performance towards meeting business goals and KPIs
Manage all communication in accordance with company policies and address customer complaints, escalating when necessary
Supervise and organize team activities to ensure smooth operations
Identify areas for process improvements within the logistics department
Be available outside regular hours or on weekends to provide operational support and guidance to your team, serving as the first point of contact
Manage daily staffing, schedule rotations, and ensure adequate break coverage
Address issues and gaps in the process by implementing effective solutions
Requirements:
Fluent in English (communication skills are a must)
Strong ability to read, write, and perform basic math (addition, subtraction, multiplication)
Excellent customer service skills, with the ability to effectively solve problems and communicate with both customers and team members
Ability to analyze data and generate various reports as needed
Proven team-building and interpersonal skills
Project management experience and audit knowledge is a plus
Flexibility, strong work ethic, and the ability to perform well under pressure
At least 1−2 years of supervisory or leadership experience preferred
A minimum of 2 years of experience in the expedite logistics market
Strong decision-making and problem-solving abilities
Proficient in Excel for report creation and data management
Ability to adjust priorities as needed
Capability to prepare routine reports and correspondence
Be a role model for your team, demonstrating hard work and top-tier results
Opportunities:
- Competitive salary based on the USD exchange rate (paid twice a month: advance and main payment)
- Fast career progression with exceptional performance
- Corporate events and team-building activities
- Motivating reward system based on performance
- Accounting and administrative support
